AT&T

Collection and analysis of behavioral data and customer feedback, to develop A/B tests and focus groups to iterate on potential solutions. Collaboration with research teams to develop user personas to be used throughout the organization.

Onboard and support new hires to be successful while maintaining a positive team culture. Management of project progress, deadlines and resources in order to report progress to leadership and stakeholders.

Organizing pages and information within a website or app so to be navigable and accessible.

Knowledge and application of brand standards, design best practices, industry trends, technology and user testing to execute an ideal user experience.

Led multiple workshops and participated in enterprise-led boot camps. With cross-collaboration among internal teams, we developed and implement innovative approaches to problem-solving based on human-centered design.

Built simplified versions of working features or products in order to uncover and investigate problems and validate solutions. We would use those prototypes to Examine whether solutions were working as intended, or further iteration was required.